The Site is managed by Attilio Zanetti, whose headquarters are in P.zza Matteotti, 40 – 37011 – Bardolino – Verona – VAT number 02179180233 – PEC: attilio.zanetti@pec.it – R.E.A. VR-224111 – Email: info@attiliozanetti.com – Tel. +39 347 2591693

This website: www.attiliozanetti.com with the related services and contents is made available to users and/or customers for the promotion and sale of consumer goods and the provision of related services.

Access, consultation, registration and any use of the Site and its contents and services, as well as the purchase of the products offered therein (hereinafter the "Use" or "Use"), are activities regulated by these general conditions of use (hereinafter “General Conditions of Use”).

Use of the Site presupposes knowledge of these General Conditions of Use and entails unconditional and complete acceptance.

You are therefore invited to carefully read these General Terms and Conditions of Use, as well as the Privacy Policy before using the Site.

USE OF THE SITE

1.1        Use of the Site is permitted to persons of legal age.

1.2        Use of the Site is authorized exclusively for personal purposes strictly related to the expressed Purposes.

1.3         When using the Site the User undertakes not to:

• a)   communicate false or incorrect information and/or data relating to third parties, without the latter having expressed their consent and/or to make incorrect use of the same;
• b)   caricare, comunicare e/o trasmettere materiali, contenuti, link, file e qualsiasi altra cosa che:
  • presentino carattere osceno, intimidatorio, offensivo, dannoso, violento, fraudolento, riservato o illegale;
  • costituiscano spam, comunicazioni a piramide o a catena o altra forma di pubblicità o comunicazione commerciale o promozionale non autorizzata per iscritto dal Gestore;
  • siano tecnicamente pericolosi o dannosi, quali ad esempio virus informatici, malware, codici e altri strumenti che possano danneggiare i sistemi informatici del Gestore e di soggetti terzi;
• c)   interfere with, disrupt, damage, violate and/or tamper with the Site and its normal functioning;
• d)   violate the rights of third parties, the General Conditions of Use and Sale present on the Site and/or any provision of the legal system in force.

1.4         The Manager has the right to interrupt, suspend and/or revoke at any time, also based on discretionary assessments and without the obligation to give any reasons, the use of the Site. The User acknowledges and accepts that the Manager will not under any circumstances be held responsible for any interruptions, suspensions and/or revocations of the use of the Site.

The User is solely responsible for the Use of the Site. To the extent permitted by law, no responsibility can be attributed to the Manager for the Use of the Site by the User that is contrary to the rules of the current legal system, the legal notes contained on the Site and/or harmful to the rights of third parties. Within the limits of the provisions of the applicable legislation in force, the User undertakes to indemnify the Manager from any burden and damage, including legal expenses, which may be caused by his Use of the Site in violation of the rules of the legal system in force , of the legal notes contained on the Site and/or harmful to the rights of third parties.

CONDIZIONI GENERALI DI VENDITA

1        PREMESSE

1.1        The General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for the Products on the Site between the Seller and the users of the Site.

1.2        Through the Site, the Seller offers the Products for sale and carries out its electronic commerce activity exclusively towards its end users who are of age and "consumers", i.e. natural persons acting for purposes not related to the activity commercial, entrepreneurial, artisanal or professional, possibly carried out (hereinafter the "Customer").     

1.3        The Seller, therefore, reserves the right not to process orders coming from parties other than the "consumer", from countries outside Italy not expressly agreed upon before the actual order, however, to orders that do not comply to its commercial policy.

1.4        The General Conditions of Sale do not regulate the sale of goods or the provision of services by parties other than the Seller, even if they are present on the Site via links, banners or other forms of connection. It is the Customer's responsibility to verify the conditions of sale before placing orders and purchasing goods and services from parties other than the Seller. The latter is therefore not responsible for the sale of goods and/or the provision of services by third parties and/or the conclusion of agreements between the Customer and third parties. 

2        PRODUCT PURCHASE ORDER

2.1        To purchase one or more Products on the Site, the Customer must select the Products he intends to purchase and add them to the shopping cart or purchase via checkout. Once the selection of the chosen Products has been completed, the Customer must continue with the checkout on the cart web page, fill in the order form in electronic format, according to the relevant instructions, and send it to the Seller.

2.2        The languages ​​available for completing the purchase order are Italian, English and German.

2.3        The purchase order for the Products can be placed by the Customer either through their personal account, if registered on the Site, or through the "guest" user mode, in this case providing the personal information required to proceed with the processing of the order. 'order.

2.4        The order form contains a reference to the General Terms and Conditions of Sale, as well as a summary of information on the main characteristics of each Product ordered and the relative price (including all applicable taxes or duties), the accepted means of payment and the methods of delivery of the purchased Products, the shipping and delivery costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased Products.

2.5        Before proceeding with the purchase of the Products by transmitting the order form, the Customer is required to carefully read the General Conditions of Sale. By sending the order form, the Customer declares to have understood and approved the contents of the form itself, as well as accepted the General Conditions of Sale and Use of the Site whilst, failing this, it will not be possible to proceed with the order. purchase.

2.6        Before transmitting the purchase order form, the Customer will be able to verify the details of the order, as well as identify and correct any data entry errors.

2.7        The submission of the order form by the Customer implies the latter's obligation to pay the price indicated in the order.

2.8        Once the purchase order has been accepted, the Seller will send to the Customer a receipt of the purchase order, information relating to the essential characteristics of the Products and a detailed indication of the price (including all applicable taxes or duties ) NOTE: in case of payment by bank transfer, the Seller reserves the right not to prepare and/or customize and ship the product until the entire amount has been transferred to the Seller's current account. The Seller undertakes to contact and notify the Customer for each order received by bank transfer. The order confirmation will be sent to the Customer for information purposes, as follows, the contract is valid for both parties only at the time of shipment, communicated by email and reporting the tracking number.

2.9        The Seller reserves the right not to accept purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or in the event of unavailability of the Products. In these cases, the Seller will promptly and in any case within 14 days starting from the day following the day on which the order was sent to the Seller, inform the Customer by e-mail that the contract is not concluded and that the Seller did not follow up on the purchase order. In the event that the Customer has already sent the order form and paid the price, the Seller will refund the sum paid.

2.10        The order form will be archived in the Seller's database for the period of time necessary to process the orders and in any case in compliance with the legal terms. The Customer, if registered on the Site, will be able to view the orders placed by accessing their personal account and consulting the appropriate section of the Site. The Customer who made the purchase as a "guest" user will be able to verify the orders placed by contacting Customer Service .

2.11 The sales contract between the Seller and the Customer is concluded when the latter receives by email the confirmation of shipment of the order or an email where the Seller declares to have accepted and shipped the order, immediately after completing the order. order the customer will receive an email to be considered as Proforma.

3        PRODUCT CHARACTERISTICS

3.1        On the Site they are offered for sale "with the authorization of Attilio Zanetti and any subjects authorized by the same.

3.2        The essential characteristics of the Products are presented on the Site within each Product sheet. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and/or monitor used.

3.3        The Products are sold on the Site together with the relevant packaging tag which constitute an integral part of the Product itself.

4        PAYMENTS 

4.1        The prices of the Products indicated on the Site are expressed in euros (€) and do not include shipping and delivery costs which will be clearly indicated at the beginning of the Product purchase procedure, in the case of items where expressly indicated with the term "shipping included” or “free shipping” shipping costs are included in the purchase price.

4.2        Prices of the Products may be subject to change. The Customer therefore undertakes to verify the final sales price before sending the relevant order form.

4.3        The payment methods can be found on the Site page, as well as indicated in the individual purchase order form, and constitute an integral part of the General Conditions of Sale.

4.4        The price for the purchase of the Products and the shipping costs, as indicated in the order form, will be charged at the time of shipment or upon acceptance of the order for the Products by the Seller.

4.5        In the event that payment by credit card is chosen, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to banks or companies that provide the related remote electronic payment services, without third parties being able to have access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase for which it is provided and to issue the relevant refunds in the event of any returns of the Products, following exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on the Site.

4.6        If the Product is delivered to a country belonging to the European Union, the Product sold should not be subject to any customs clearance costs, such as import taxes and/or duties. However, in the case of delivery to a country not belonging to the European Union, the Products sold may be subject to customs clearance costs, such as import taxes and/or duties, payable upon arrival of the Product in the country of delivery. Customs clearance costs cannot be foreseen in advance by the Seller and are, in any case, entirely borne by the Customer. For further information, the Customer can contact the customs office of the country of delivery of the Product.

4.7       The delivery times of the Products indicated on the Site refer exclusively to working days, with the express exclusion of public holidays.

PAYMENT METHODS

We accept the following payment methods nationally, for any information the Attilio Zanetti staff will be at your disposal via:

mail: info@attiliozanetti.com

tel. +39 347 2591693

• Credit card: Visa, MasterCard, American Express, JCB, Visa Electron, Maestro debit cards enabled. The total amount of the order will be charged to the card when the order is shipped.
• Bank transfer:Make payment via bank transfer. We invite you to use the order ID as reason, please note that the order will not be shipped until the funds have been transferred to your current account.

WITHDRAWAL

You can return the products purchased within fourteen (14) days from the order delivery date in order to receive a refund of the purchase price. All the information is present in the appropriate section of the site.

ORDER CANCELLED

There could be several reasons why an order is canceled by the Seller. For example, products are out of stock, an error in the shipping or billing address. In most cases an order is canceled due to unavailability of the products at the time the order was placed. If the order is cancelled, the Customer will receive an email and a refund of the amount.

GENERAL TERMS AND CONDITIONS OF USE

The Manager does not guarantee the regular functioning of the Site and those related to it, even indirectly. To the extent permitted by law, the Manager will not be responsible for any type of damage resulting from the use of the Site and the sites of third parties even indirectly connected to it, such as, by way of example, damage to computer systems, damage from loss of data or commercial opportunity, damage from interruption of economic activity or resulting from any errors, delays, omissions or inaccuracies of the Site.

The Seller reserves the right not to accept purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or in the event of unavailability of the Products. 

In these cases, the Seller will promptly inform the Customer that the contract is not concluded and that the Seller has not followed up on the purchase order. In the event that the Customer has already forwarded the order form and paid the price, the Seller will refund the sum paid.

The sales contract between the Seller and the Customer is concluded when the latter receives confirmation of shipment of the order by email.

CHANGES TO THE TERMS OF USE

The Manager may modify, in whole or in part, the General Conditions of Use, also in consideration of any regulatory changes and/or its commercial policies. Changes to the General Conditions of Use will be communicated to Users on this page of the Site and will be binding as soon as they are published on the Site.

Without prejudice to the provisions of the legal notes of the Site and the rules of the current legal system, the Manager reserves the right to modify - at any time and without obligation of communication - any information, content and other element of the Site. 

PRODUCT CHARACTERISTICS

The essential characteristics of the Products are presented on the Site within each Product page. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and/or monitor used.

The Products are sold on the Site together with the relevant packaging which constitute an integral part of the Product itself.

CUSTOMER SERVICE

For assistance on the Products, further information, suggestions, complaints and/or further requests, the Customer can contact the Manager's customer service at any time at:

–              via e-mail: info@attiliozanetti.com

–             references on the contact page

APPLICABLE LAW AND DISPUTE RESOLUTION

1.1    These General Conditions of Use are governed by Italian law.

1.2    In the event of disputes arising from the General Conditions of Use between the Manager and the User, the User may access via the link https://webgate.ec.europa.eu/odr to the online dispute resolution platform provided by the European Commission.